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Forums / Interrogation / Best way to get support for Interrogation Software (MiniMon etc.)

Best way to get support for Interrogation Software (MiniMon etc.)

1 posts, 0 answered
  • John Tenney
    john avatar
    31 posts
    02 May 2012
    25 Oct 2012

    If you're having issues or questions about any interrogation software (MiniMon or the soon to be released M4) this is the most efficient way for us to support you.

    Please follow these guidelines when posting technical support issues:

    • Please view other forum posts here to see if your questions is already answered.
    • Use a descriptive title when posting a new thread that identifies the problem you're having.
    • If you're encountering a runtime error with the software, please write down the steps that caused the errors and enter the full message of the error or attach a screen shot.
    • To capture a screen shot of the software or error message, you can do an alt-PrtScn and paste into the Paint program -- or if you're running Windows 7 use the Snipping Tool feature.
    • Please mention the version of the software and operating system in the post.
    • If this has been an ongoing issue - please try to attach a recent MiniMon log file (C:/../PTAGIS/MiniMon/Log)  to your post.

    We will make every attempt to answer your question as soon as possible.

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